Satisfaction Guarantee

Our product may not work for everyone though. Because of this we offer a 100% money back guarantee. 

If you are not completely satisfied with your purchase, you may return your package (opened or unopened jars or pouches are all accepted) to us for a full refund within 30 days of purchase  

Here's all you need to do : 

Email care@bacanale.com with the following information:

(a) the original name of the purchaser and the ship-to address (so we can assure that the correct person and account are refunded)

(b) what you are physically returning, i.e., jars and or pouches and how many

All refunds will be made only to the credit card used for the original purchase. After we process your return, it typically takes 3 to 5 business days to appear on your credit card, depending on your financial institution.

If your original purchase included shipping charges, we cannot refund these. 

We reserve the right to reject any refund or replacement request if we believe that it may be fraudulent in nature.

Return Instructions

Please send your supplements to the name and address below. We cannot cover the shipping costs, so please choose an inexpensive shipping option! 

We strongly recommend using a shipping service with tracking capability. We apologize, but we are not responsible for the amount of time it takes for an item to be returned to our facility, or if the item is lost or damaged during the return process.

1768 Opechee Drive Miami FL 33133

Returns Center