We at Bacanale believe in our product and invested heavily in perfecting a formula.
Our product may not work for everyone though. Because of this we offer a 100% Satisfaction Guarantee on our product purchased directly through our website.
If you are not completely satisfied with your purchase, you may return your package (opened or unopened jars or pouches are all accepted) to us for a full refund within 30 days of purchase
Here's all you need to do :
Email email@example.com with the following information:
(a) the original name of the purchaser and the ship-to address (so we can assure that the correct person and account are refunded)
(b) what you are physically returning, i.e., jars and or pouches and how many
All refunds will be made only to the credit card used for the original purchase. We will use commercially reasonable efforts to process your refund as soon as possible. After we process your return, it typically takes 3 to 5 business days to appear on your credit card, depending on your financial institution.
If your original purchase included shipping charges, we cannot refund these.
We reserve the right to reject any refund or replacement request if we believe that it may be fraudulent in nature.
Returned items should be returned in their original product packaging to the extent possible.
Please send your supplements to the name and address below. We cannot cover the shipping costs, so please choose an inexpensive shipping option!
We strongly recommend using a shipping service with tracking capability. We apologize, but we are not responsible for the amount of time it takes for an item to be returned to our facility, or if the item is lost or damaged during the return process.
1768 Opechee Drive Miami FL 33133